Terms & Conditions

Terms & Conditions

Royal Norfolk Agricultural Association (“RNAA”) Terms & Conditions


Welcome to the official website of the RNAA, home of the Royal Norfolk Show. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern the RNAA’s relationship with you in relation to this website.

The terms “Royal Norfolk Agricultural Association”, “RNAA”, “us” or “we” refer to the owner of the website whose registered office is Norfolk Showground, Dereham Road, Norwich, Norfolk, NR5 0TT. The term “you” refers to the user or viewer of our website. The use of this website and the purchase of items referred to in these terms and conditions is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. We may revise these terms of use at any time and should this happen this page will be altered to reflect the new terms and conditions.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We will not be liable if for any reason our site is unavailable at any time or for any period.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss arising out of your use of or reliance on the website.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. You must satisfy yourself that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to the RNAA and we are the owner or the licensee of all intellectual property rights in this site, and in the material published on it. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited except with our express written permission having been obtained in advance.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may include links to other websites. These links are provided for your convenience. They do not signify that we endorse these website(s) and we have no responsibility for the content of any websites linked to our website.

You may not create a link to this website from another website or document without The RNAA’s prior written consent.

Cookie Policy

To make this site work properly, like most websites, we sometimes place small data files called cookies on your device.

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

Analytics cookies – these cookies are used to track the use and performance of our website and services

Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission.

These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

A number of our pages use cookies to remember:

your display preferences, such as contrast colour settings or font size
if you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish – for details, see allaboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Online Ticket Orders

Once purchased, tickets cannot be transferred, exchanged, refunded or returned. If E-Tickets have been purchased it is the purchaser’s responsibility to print all of the tickets they have ordered and to check that they are the correct tickets. Any problems must be reported immediately to the RNAA office on 01603 748931. Mistakes cannot be rectified at the gate. The ticket purchaser is responsible for ordering to ensure timely receipt of their ticket. Customers are advised to check their purchase upon receipt. It is the responsibility of the customer to inform the RNAA of any change of address, contact phone number or email address, both before and after receipt of your tickets. Please note that our preferred method of contact for customers ordering online is by email, so care should be taken to provide a current, valid email address. For online ticket queries email boxoffice@rnaa.org.uk. Tickets are valid for one day of the applicable event only.

Tickets purchased on-line, by post or telephone will be despatched within 5 working days via Royal Mail second class post. Customers should allow a further week for delivery. In the event of tickets failing to arrive, contact should be made with our office on 01603 748931 to allow us to double check our records and agree a suitable method for despatching replacement tickets, if applicable.

E-tickets are printed by the customer and can be re-printed should they be lost or misplaced. The RNAA will not be responsible for the printing of E-tickets. Please note, all tickets are scanned at entry to the event and strictly only one admittance per ticket will be allowed. Customers are responsible for the security of their printed E-Tickets and ensuring that copies are not used by other parties to gain access to the event. Once an E-Ticket has been scanned on entry further copies of the same E-Ticket will not gain entry. You must print your ticket for verification at the gate. Hard copies only will be accepted. We do NOT accept copies of E-Tickets on smart phones or other devices.

Royal Norfolk Show Free Car Park Pass – Terms and Conditions

Free car parking is offered at the discretion of the RNAA. The RNAA reserves the right to withdraw this promotion at any time. The offer is for one free car park pass per transaction. The transaction must include the purchase of at least one adult admission ticket (any category). Free car parking passes are not transferable. The car park pass must be presented on arrival at the Royal Norfolk Show 2018. This offer applies only to admission tickets purchased online and in advance of the Show.

Cancelled Bookings

Once tickets have been purchased no duplicates will be issued or any refund made in respect of any lost, forgotten or unused tickets, badges, car park passes etc.

Cancellation or Abandonment of the Event

Should the event be cancelled or abandoned details of our cancellation policy will be posted on our web site and will be dependent on the type, duration and reasons for cancellation. Any refund decisions made by the RNAA will be final. Should the RNAA determine that a refund is applicable customers who have purchased tickets or E-Tickets will be invited via our website, local newspapers and radio to submit their unused tickets for a refund. If applicable, refunds will be made against purchased tickets that have not had the stub removed or E-tickets that have not been scanned.

Data Protection

We comply with the current Data Protection Act – please read our privacy policy for more information.

Copyright Notice

The copyright in this website belongs to the RNAA and all our rights are reserved.

Your use of this website and any dispute arising out of such use, or a purchase made via it, is subject to the laws of England and to the exclusive jurisdiction of the English courts.

Royal Norfolk Agricultural Association
Norfolk Showground
Dereham Road

T: 01603 748931

F: 01603 748729

Registered Office: As above
Company Limited by Guarantee: 1817702
Registered Charity: 289581
VAT number: 595 4888 66